Digital product policy
PlanMyCoop is a downloadable digital product. Because access to a digital file cannot be physically returned after successful delivery, completed and successfully delivered orders are generally not refundable simply because the purchaser changed their mind.
When we will help
Contact us if any of the following occurs:
- You were charged more than once for the same intended purchase.
- You were charged incorrectly.
- The delivered file is corrupted or cannot be opened.
- A technical failure prevents us from delivering the product you purchased.
- You received the wrong digital product.
Depending on the issue, we will provide a corrected download, restore access, or issue an appropriate refund to the original payment method.
How to request help or a refund review
Email support@flockandframe.com with the checkout email, order number if available, and a short description of the problem. We may ask for enough information to locate and verify the order.
Refund processing
If a refund is approved, it will be submitted back to the original payment method. The time for the credit to appear depends on the payment network and financial institution.
Billing disputes
If something is wrong with an order, contact us first so we can investigate the transaction and delivery record. This does not limit any rights you may have under applicable law or through your card issuer.
Need help with an order?
Email support@flockandframe.com. Include the email used at checkout and your order number if you have it.